Logging a case on Frontline,

Author: i.sharp@pcisystems.co.uk (Iain Sharp)

I try to log a new case on Frontline, and it's giving me incorrect password, and then a login screen which doesn't accept either my user name or my password.
Is this function offline?

4 Comments

  1. I'm able to login to Frontline (just checked) through my existing credentials.
    The call submission process for Compuware employees is different; i.e. not through Frontline. And since I still am one of their workforce, I can't check this part of Frontline for you, sorry.... 


    Author: Arjen van Vliet (arjen.van.vliet@uniface.com)
  2. Yeah, I can get on to Frontline, it's when I hit report/track cases.


    Author: Iain Sharp (i.sharp@pcisystems.co.uk)
  3. Still the same error. Anyone from Compuware out there?


    Author: Iain Sharp (i.sharp@pcisystems.co.uk)
  4. Iain,

    Please send your case description to uniface.technical.support@compuware.com. We'll create a new case for you and shall also check what's wrong with your Frontline Case Management account.

    Thanks,
    Daniel


    Author: diseli (daniel.iseli@uniface.com)