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Support Contact & Call Logging


Online Logging & Tracking

This is the best way to interact with Uniface Customer Support. You have direct access to your support call from the Uniface Support Portal. In the portal, you can easily access all information related to your calls and those from your company. The call logging and tracking system is accessible for Enterprise Edition users with the community.uniface.com credentials.
For Uniface Enterprise Edition users access can be requested to this tracking system by contacting: technical.support.uniface@uniface.com or use the process described in the Uniface Service Desk User Guide.

Contacting Support by e-mail

Alternatively, Enterprise Edition users on full support and access to the Uniface Support Portal, can send an e-mail to customer.support@uniface.com. This will automatically log your call in our call tracking system.

If, after sending a new email, you haven't received a Support Request Response email back from customer.support@uniface.com within 10 minutes, please send your request to our regular e-mail address: technical.support.uniface@uniface.com.

Note: Individual attachments to case emails cannot exceed 10MB; the maximum email size is 10MB.  If you have large attachments, the assigned Uniface Support Technician will direct you to an upload service.

Support for the Uniface community edition

Our Community Edition is supported through the questions section on community.uniface.com.

Licensing & New Software

For licensing and new software questions contact: license.management@uniface.com