fresh from the frontline

A bit strange that endusers would be bothered by a message like this.

Most of the times the organisation would know the end of support-date. A notification in IDF should be sufficient.

In combination with another issue with Compuware I had, I am not really happy with the way Compuware tries to keep its clients.

Let me be clear : end users should never get such a message.  No problem for developers but end users never.

This message is not relevant for end users :

• they can't do anything about it
• they don't comprehend the message : may they still use the application ? isn't it safe anymore ?

We have 900 end users : can compuware imagine what happens if they all start calling our helpdesk after receiving such a message ?

We don't want any unnescessary panick among our end users : they need to worry about the patients in the hospital not about a irrelevant message from a software supplier they don't know.

There is no benefit for anybody : not for compware (do they really think, that companies wil switch faster to a newer version after they got such a message ?), not for the uniface users, not for the end users.

If a company still uses a unsupported version of Uniface the risk carried by that company, there is no risk for compuware.

Compuware can contact such a customer and listen to their reasons for not switching to a more current version.  Finaly they can offer them the support they need.

Compuware being a mother-in-law : that's not what uniface customers realy expect from compuware.

This is Insane, are you sure that it is Real and not a joke ?

Hi avner, check the source I referenced in my post.

Because frontline is the official CPWR site I do not expect this a a hoax, joke, gimmik or something else

If there's a way to make things worse - CPWR will find it.

D I S L I K E  ! ! !

Wenn die Meldung bei einem unserer Kunden hochpoppt, dann ist uniface bei uns schneller abgeschossen, als die Meldung weggeklickt ist.

or in English:

if this happens, we will never need the uniface support again.

W

WTF is this:

My end users won’t like this, is there a way to disable the notification?
There is no way to disable the functionality.

Compuware, are you sure what  you are doing?

Von mir aus kann die Meldung ja bleiben, wenn Microsoft in Powerpoint einbaut, dass eine Fehlermeldung erscheint, sobald CPWR auf ihren Folien etwas von "Kundenorientierung" schreibt...

Obwohl: Vermutlich versteht CPWR unter Kundenorientierung einfach was anderes als wir. Wahrscheinlich müssen sich bei denen die Kunden orientieren... z.B. in Richtung .NET oder so.

Or let's say it in English: If CPWR has the slightest interest in satisfied customers, it has to cut this crap out!

Stefan

It seems to be that Compuware makes the same mistakes as in history (e.g. OptimalJ). They forget their customers and they only looks for “How can I reduce the cost for my support”. Sometimes it is not possible for us to change our uniface within this support period. We have dependencies with other software, hardware and our project plan (if Compuware know what a project plan is).

This message will only raise our costs, because we have to explain this message to our user. So we can’t use one of these latest patches. Such things are not very helpful in our "fight" against our internal java projects.

Marc

This is absolutely insane.

This is not good. They should not use the enduser for this, but the person responsible for the maintenance of the application written in Uniface. The enduser has no idea his or her application is written in anything, it is just a system.

Thanks a lot to Aad van Schetsen for listening to the customers needs expressed in his post